Shipping policy

All purchases from TIE are shipped directly from our own warehouse. We aim to dispatch products within 2 business days of receiving the order and payment.

Estimated delivery timelines are:

• Domestic orders: 3–10 working days from the date of dispatch

• International orders: 7–20 working days from the date of dispatch

Delivery timelines may vary depending on the destination, courier availability, customs clearance, local regulations, weather conditions, and other circumstances beyond our control.

Deliveries are carried out by our own staff, third-party courier or logistics companies, or postal services, usually between 10:00 AM and 7:00 PM, Monday to Saturday.

Goods must be signed for upon delivery. TIE accepts no responsibility for goods signed for by anyone other than the person who placed the order at the delivery address provided during checkout. As transactions are authorized by the cardholder, TIE is not responsible for incorrect or incomplete addresses provided at the time of placing the order. We are also not responsible for any loss or damage to products after delivery has been completed.

All claims relating to shortages or damages must be reported on the day of delivery by emailing support@tiebags.in or submitting the contact form available on our website. Any shortage or damage must also be clearly noted and signed on the proof-of-delivery copy before it is returned to the delivery person.

Shipping and handling charges may vary depending on the product, packaging, size, volume, type, destination, and other relevant considerations. All applicable shipping charges will be displayed at checkout so that customers are aware of the total cost before completing payment.